At The BatBank, your satisfaction matters. If something isn’t right, we’ll do our best to help. Please read our policy below before placing an order.
All Sales Are Final
Because each order is processed and shipped quickly, we do not accept returns, exchanges, or cancellations once an order has been placed.
Please double-check your shipping address, product selection, and payment details before completing your purchase.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.
Please email us with:
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Your full name
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Order number
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Photos or videos clearly showing the issue
We will review your case and, if approved, send a replacement at no additional cost.
Lost or Stolen Packages
The BatBank is not responsible for:
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Packages lost by the carrier
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Packages marked as "delivered" but not received
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Delays caused by carriers, customs, or weather
If this happens, we will help you file a claim with the shipping carrier, but refunds cannot be issued for carrier-related issues.
Wrong Address Disclaimer
Orders cannot be refunded or replaced if the package is lost due to an incorrect or incomplete address provided at checkout.
If you entered the wrong address, contact us within 12 hours of your purchase. After this window, we cannot guarantee changes.
Refunds (If Applicable)
Refunds are only granted if:
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The product arrived damaged and a replacement is unavailable
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We determine the item cannot be delivered due to our error
Refunds are issued back to the original method of payment. Please allow 5–10 business days for the refund to reflect on your bank or card statement.
Returns
We do not accept physical returns of any products for hygiene, quality control, and fulfillment reasons.
Contact Us
If you have any issues or questions regarding your order, please contact us at:
thebatbankofficial@gmail.com